Refund Policy

At Roots of Northeast (ROne), we are committed to delivering high-quality digital solutions including website development, ERP systems, software development, and IT services. This Refund Policy outlines the terms under which refunds may be considered.

1. General Policy

Due to the nature of digital services and customised development work, all payments made to Roots of Northeast are generally non-refundable once a project has been initiated. Each project involves dedicated time, planning, resource allocation, and intellectual effort.

2. Eligibility for Refund

a. Before Project Initiation

• If a client cancels the project before work has commenced, a partial refund may be issued.
• Any administrative or consultation charges will be deducted.

b. Non-Delivery of Service

• If Roots of Northeast fails to initiate the project within the mutually agreed timeline without valid reason, the client may request a refund.
• Refund amount will be evaluated based on project progress and internal cost allocation.

3. Non-Refundable Cases

• Change of mind after project initiation.
• Delays caused due to client-side factors (e.g., delayed approvals, incomplete requirements, content delays).
• Dissatisfaction based on subjective design preferences after approval stages.
• Services involving third-party costs (domain registration, hosting, API licences, SMS gateways, etc.).
• Completed milestones already delivered and approved.

4. Milestone-Based Projects

• Payments made for completed and delivered milestones are non-refundable.
• If a project is terminated mid-way, only the undelivered portion may be evaluated for partial refund at the sole discretion of Roots of Northeast.

5. Annual Maintenance & Subscription Services

• AMC, hosting, SaaS, ERP subscriptions, and support retainers are non-refundable once activated.
• Early termination by the client will not qualify for prorated refunds unless explicitly stated in a signed agreement.

6. Custom Agreements

If a separate Service Agreement, Work Order, or MoU exists between Roots of Northeast and the client, the refund terms mentioned in that document will override this policy.

7. Refund Processing

• Refunds will be processed within 7-15 working days.
• The refund will be issued via the original payment method unless mutually agreed otherwise.
• Any applicable transaction or processing charges may be deducted.

8. Dispute Resolution

In case of disputes, both parties agree to resolve matters through mutual discussion. If unresolved, disputes shall be subject to jurisdiction as per the governing laws mentioned in the signed agreement or applicable local laws of India.

9. Contact

For refund requests or queries, contact our team: