Shipping Policy

At Roots of Northeast (ROne), we handle the delivery of hardware, IoT devices, and related equipment with care. This policy outlines our shipping timelines, coverage areas, and processes.

1. Shipping Coverage

• We currently ship to all districts across Northeast India (Assam, Meghalaya, Manipur, Mizoram, Nagaland, Tripura, Arunachal Pradesh, Sikkim).
• Shipping to other states in India is available on request: contact us for confirmation before placing an order.

2. Processing Time

• Orders are processed within 1-3 business days of payment confirmation.
• Custom-configured IoT devices may require an additional 3-5 business days for preparation.
• Orders placed on public holidays or weekends are processed on the next business day.

3. Estimated Delivery Times

• Kokrajhar & nearby districts: 1-3 business days.
• Within Assam: 3-5 business days.
• Other Northeast states: 5-8 business days.
• Rest of India (on request): 7-12 business days.

Delivery timelines are estimates and may vary due to courier delays, remote locations, or unforeseen circumstances such as weather or public holidays.

4. Shipping Charges

• Shipping charges are calculated based on product weight, dimensions, and delivery location.
• Charges will be communicated at the time of order confirmation.
• For institutional bulk orders, shipping may be included as part of the project agreement.

5. Tracking Your Order

• A tracking number will be shared via email or WhatsApp once your order is dispatched.
• You can use the tracking number on the respective courier partner's website to monitor delivery status.

6. Delivery Attempts

• Our courier partner will attempt delivery up to 3 times.
• If the package is undelivered after 3 attempts, it will be returned to us. Re-delivery charges will apply.
• Please ensure someone is available at the delivery address during business hours.

7. Damaged or Missing Items

• Inspect the package at the time of delivery. If the outer packaging is visibly damaged, note it with the courier.
• Report any damaged or missing items within 48 hours of delivery with photographic evidence.
• Eligible cases will be resolved via replacement or refund per our Return & Refund Policy.

8. On-Site Installation Orders

For institutional orders that include on-site installation (e.g., RFID systems, AI attendance hardware), our technical team will coordinate a site visit date separately. Delivery and installation timelines will be confirmed in the project agreement.

9. Force Majeure

Roots of Northeast is not liable for shipping delays caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, or courier network disruptions.

10. Contact

For shipping queries or order status, contact our team: