Return & Refund Policy

At Roots of Northeast (ROne), we strive to deliver high-quality hardware and IoT solutions. This policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Return Window

• Returns must be requested within 7-10 days from delivery.
• Requests beyond this period are not eligible unless covered under warranty.

2. Eligibility for Returns

• Product must be unused and in original condition.
• Must include original packaging, accessories, and invoice.
• Must not be installed, tampered with, or physically damaged.

3. Non-Returnable Items

• Customised or configured IoT solutions.
• Installed hardware devices.
• Software licences and digital configurations.
• Clearance or final sale items.
• Opened consumables or accessories.

4. Damaged / Defective Products

• Report within 48 hours of delivery.
• Provide photos/videos and order details.
• Eligible for replacement or full refund after verification.

5. Return Process

1. Email request to info@rootsofnortheast.com.
2. Provide Order ID, reason, and proof (if applicable).
3. Approval within 2-3 business days.
4. Ship product to the address provided upon approval.

6. Return Shipping

• Defective or incorrect product: Company bears the shipping cost.
• Change of mind: Customer bears the shipping cost.

7. Refund Policy

• Processed after product inspection.
• Refund via original payment method or store credit.
• Processing time: 5-10 business days.

8. Exchange Policy

• Allowed only for defective or incorrect items.
• Subject to stock availability.

9. Cancellation Policy

• Orders can be cancelled within 24 hours of placement.
• Cancellation not allowed after shipment.

10. Warranty

• Covers manufacturing defects only.
• Does not cover physical damage, misuse, or improper installation.

11. Restocking & Inspection

• A restocking fee of 5-15% may apply.
• All returns undergo technical inspection before a decision is made.

12. Limitation of Liability

Roots of Northeast is not responsible for damages arising from improper installation, external factors, data loss, or third-party integration issues.

13. Policy Updates

Roots of Northeast reserves the right to update this policy at any time. The latest version will always be available at rootsofnortheast.com/return-policy.

14. Contact

For return or refund requests, contact our team: